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Water Department







The Water Department is responsible for the County Water Distribution System.



For account-related questions due to disconnection of your service for non-payment please call

(910) 671-3478 during regular business hours. Please note, we may not guarantee same day service.


For AFTER HOUR emergencies due to a water main breaks only: Call 910-671-3485. This number is for Emergencies Only.

Pay your water bill online
or over the phone at


Online access download documents:

Water User Agreement/Notary Form

Bank Draft Authorization Form

Bank Draft Cancellation

Owner Authorization Form-New Owner Acceptance Form



Due Dates


Monthly Due Dates Cycles are listed below:


  • 1st Cycle – Due 5th of each month before 5:00 p.m.

  • 2nd Cycle – Due 15th of each month before 5:00 p.m.

  • 3rd Cycle – Due 25th of each month before 5:00 p.m.


Due dates are standard for each month unless the date is on the weekend or a holiday.

If so, then the Due Date will be the next Business Day.



Late Fees


Late Fees will be applied to all Accounts Applicable if not paid before 5:00 p.m. on the Due Date.



Cut-Offs for Non-Payment


For each Cycle the Cut Off will be 5 Calendar days after each bill is due.



Contact Information


Physical Address:

330 Sanchez Road

Lumberton, N.C. 28358

Mailing Address:

P.O. Box 1769

Lumberton, N.C. 28359

Phone: (910) 671-3478
Fax: (910) 608-3944


Department Staff


Director - Nicole Brooks

Assistant Customer Service Director  - Shevon Cox



Meter Reader Supervisor - Patrick Mitchell




Office Hours

M-F: 8:00-5:00



330 Sanchez Road

Lumberton, North Carolina 28538

Payment Methods & Fees

To ensure accuracy, always bring your water bill or have your Account # & CID #

We will verify the name and mailing address

  • Remit payment to the office located at 330 Sanchez Drive, Lumberton, NC 28358

  • Drop Box located beside drive thru at 330 Sanchez Drive, Lumberton, NC 28358 (not responsible for cash), therefore leave checks or money order in the drop box with your water bill and/or Account # and CID # on your check or money order.

  • Online: (Must have Account # & CID #)

  • Payment by Phone: 1-866-249-0705 or 910-671-3478 (Must have Account # & CID #)

  • Automatic Bank Draft: see printable form below (complete and mail back to the office with an attached blank VOIDED CHECK) or bring to the office.)

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