Getting Around: A Rider’s Guide to Robeson County SEATS

• SEATS serves Robeson County residents through rural public transportation and human service agency transportation.

• Reservations are required, and riders should call by noon the day before the requested trip.

• The general public fare is $3 each time a rider boards a SEATS vehicle.

Reliable transportation can help residents reach medical appointments, essential services, work, shopping, and other destinations. Through Robeson County SEATS, we provide a community transportation option for residents who need a practical way to travel within the county. This guide explains who can ride, how service works, what it costs, and what to know before scheduling a trip.

What Transportation Does SEATS Provide?

The South East Area Transit System, commonly called SEATS, is Robeson County’s community transportation program. It provides transportation for the rural general public as well as passengers connected with participating human service agencies. SEATS operates established routes throughout Robeson County from Monday through Friday, 5:30 a.m. to 5:30 p.m. The program also offers certain medical trips outside the county, including service to expanded areas. Riders should call the office to confirm whether a requested destination is available.

Who Can Ride Robeson County SEATS?

SEATS serves Robeson County residents, including members of the general public and passengers whose trips are sponsored by a human service agency. Service is not limited only to seniors or people receiving agency assistance. Since trip availability and funding can vary, calling the SEATS office is the best way to confirm service for your situation.

Every SEATS vehicle is accessible to passengers with disabilities. Riders who need a reasonable modification or additional assistance should discuss those needs when making a reservation so staff can provide the appropriate guidance.

How Do You Schedule a Ride?

Reservations are required for every trip. Call the SEATS office at (910) 618- 5679 by 12:00 noon on the day before transportation is needed. Requests are handled on a first-come, first-served basis, so scheduling early is recommended. The office is open Monday through Friday from 8:15 a.m. to 5:15 p.m.

When calling, be ready to provide your pickup location, destination, requested arrival time, return trip details, and any accessibility needs. It is also helpful to ask when the vehicle is expected to arrive and how early you should be ready. For Monday trips, holidays, or time-sensitive appointments, contact the office early to confirm the correct reservation deadline.

How Much Does SEATS Cost?

Rural general public riders pay $3 each time they board a transit vehicle. This means a trip that requires a separate return boarding may involve another fare. Passengers whose transportation is sponsored by an agency are not charged a fare directly. Fare boxes are located on SEATS vehicles, and transit tickets may be purchased from drivers or from the SEATS office. Ask about accepted payment methods when making your reservation.

Plan Your Ride With SEATS

A little preparation can make your trip easier. Reserve transportation in advance, confirm both parts of a round trip, have your fare or ticket ready, and notify staff about mobility needs. Because routes and availability may depend on the requested day, time, and destination, always confirm details directly with SEATS.

Robeson County Administration is committed to helping residents connect with useful public resources. Visit our SEATS transportation page for current information, or contact us for help locating the appropriate county service.